Sometimes IT systems are not just about reducing costs or increasing efficiency, they can drive a business into new uncharted waters, allowing services to be delivered that would have previously been impossible. This is certainly the case in air cargo.

Airfreight companies in the logistics business are among the fastest business adopters of IT. Although the sector has been reaping the benefits of enormous numbers of different IT developments for decades, recently the utilisation of all sorts of IT has increased significantly, particularly over the course of the last decade when the air cargo community has come under tremendous pressures.

The goal with air cargo is to accurately measure the quality, transportation times, on-time performance and freight delivery at the point of arrival in an effort to make transportation processes more reliable. IT not only helps to make that process work better, it’s a critical component of the service. Since the terrorist attacks of 9/11, the transportation industry has become increasingly vigilant about air cargo security and compliance and, while freight forwarders and air carriers have always understood that these are critical areas of concern, increased demands in terms of visibility and reporting requirements have led to far more complex processes.

So the industry is changing and learning to deal with the terror threat as well as immense changes in trade flows, as countries like China grow rapidly. At NIIT Technologies we have experience of developing state of the art platforms, such as our COSYS system, already in use by SATS in Singapore and at the Asia Airfreight terminal in Hong Kong.

This is an area of rapid change, driven by the growth of developing markets, and we are right there at the heart of the change using our experience of IT solutions to improve the systems our customers use.

Author profile: Ravi Pandey

As Sr Vice President of NIIT Technologies, Ravi Pandey is responsible for the P&L of the Software and BPO business in UK including Sales, Delivery and Operations. He is also an executive sponsor of some global accounts. In addition to his current role as a member of the executive management team in NIIT Technologies, Ravi has established himself as a much quoted thought leader in the IT industry in UK. Ravi reports to the Managing Director and works out of the company offices in London.