In the modern business world, it has become common for organizations to outsource their technical support needs. Businesses of all shapes and sizes outsource necessary internal services as well as even some of the services that they provide to their own clients. This outsourcing has translated into big business for the IT consulting firms. Most of us have been involved with support calls, some via a phone or instant messaging service. But are enough companies utilizing remote support solutions to get the tech issues resolved efficiently and promptly?
While some small support issues can be quickly explained and resolved in a chat over the phone or a messaging service, it goes without saying that there are some things that simply need to be seen in order to be understood. It is not always easy to verbally explain computer problems, so the two parties might find themselves going around in circles, unless the IT technician is allowed to view the screen of the problem computer and get down to business. Hence the provision of tech support via remote support solutions has emerged as a thriving industry.
How to get ahead with Remote Support Solutions
Remote support solutions are software services utilized by IT consulting firms who specialize in meeting modern IT needs. By consolidating equipment, work force, space, and the needs of multiple clients, the consulting firm can provide less expensive and more practical computer support services to today’s problems.
However, the services provided are not limited to employee- and client-based technical support. Through modern support solutions, many leading edge needs can be met such as remote staffing, software development, web development, and more.
Why you don’t want to get left behind
For many businesses, especially small- to mid-sized companies, technical support needs and the logistics of the modern IT department have become unwieldy. However things change with the assistance of a remote support solution. Of all available support solutions, remote providers allow the business to meet their needs in the most cost-effective manner possible.
It also allows businesses to consolidate their needs. The business may be located in New York, Chicago, and Los Angeles, while the IT firm in Boston services all of them while managing its online presence. That could mean huge savings in wages and hiring personnel, and not to mention the time and cost saved in travel.
As an example, consider the many small businesses that cannot even afford a full-time, one-man technical support unit. The small business leveraging a remote solution would have complete access to technical support as if they had a full IT department, and they would be doing it for less money than a private on-site support team. The small business would only incur the additional costs of on-site support when it was necessary, such as the installation of new hardware. But as for software issues, remote support can be a lifesaver for the small business without a full-time IT technician.
Have you received tech support from a business over the phone with or without a remote support solution to assist? Would the support issue been resolved faster had this been used?