In the last few years, the term “Artificial Intelligence” has become a commonly used phrase and a focal point of many discussions in various circles. At the moment, public opinion is divided. Some people are afraid of robots enslaving humans like in many popular sci-fi movies, some are worried about losing their jobs, while others are welcoming AI and automation with open arms. 

While a healthy dose of skepticism is always advisable, many experts agree that the potentially negative impact AI and automation could have on our daily livelihoods is quite overestimated. In essence, AI was envisioned to help us become more efficient and productive than it was possible ever before.

The truth is that, since the dawn of man, people have been inventing new technologies to make life simpler and easier to handle. From the invention of the wheel to the steam engine, computers and now AI, the history of our technical development is a history of making life more comfortable and enjoyable.

Bridging the gap

With more technologies and systems to manage those technologies being deployed every day, the IT industry is becoming overwhelmed by the sheer amount of work that has to be done to simply keep the industry going. At the moment, humans simply cannot keep up with the rising demands in IT. The only logical solution here is automation.

When we are talking about automation, we normally mention how AI is going to handle the more tedious and boring office work, while humans will get to work on more relevant tasks. While this might be the case at the moment, it is necessary to mention that AI will probably surpass our expectations.

Slowly but steadily, AI is handling more and more sophisticated tasks that were previously being done by humans. It is of vital importance that humans adapt to this change and work with AI in a safe and controlled environment.

If our goal is to achieve a harmonious interaction between humans and various automated systems it is necessary that we have an interface that we could use to enable human-centered automation. The best candidate for the job of mediating the interactions between humans and robots are – chatbots.

Why chatbot?

The main and most obvious benefits of chatbots are that they are available all the time and anywhere you have an internet connection, they are also cheap, easy to use and highly effective. The data that has recently been given to us by Avi Ben Ezra, CTO of SnatchBot shows that out of more than 40 million interactions conducted by their chatbots, 13 percent were in the information technology vertical. Clearly, chatbots help with getting work done.

Let us take a closer look at SnatchBot for example. SnatchBot quickly became known as the best chatbot platform available to both small and large enterprises, and for a good reason. Taking a quick glance at their directory will make it obvious just how diverse SnatchBot’s offers are. From bots designed to help with banking, healthcare, and online stores, to chatbots that help facilitate learning – SnatchBot has it all.

The best part? SnatchBot offers free chatbots. Besides being the best chatbot platform around, SnatchBot offers unlimited bots, messages, and support through its community free of charge.

Chatbots & IT

Most people working in the IT would probably agree that a significant, if not biggest part of their work is dealing with the same or similar minor problems over and over again. Other than causing a lot of stress and frustration, this can also seriously affect overall productivity and efficiency of a person or even an entire company.

When we are talking about IT, we are talking about anything related to computing, especially in the context of business to business or business to customer relations. Both businesses and customers have the same needs essentially. What everyone wants here is a self-serving, conversational way of computing.

Chatbots can help people with technical issues, provide resources and information, answer requests and many other things quickly and efficiently, all while engaging the clients in conversation.

Using chatbots, such as the ones provided by SnatchBot, companies can help their IT staff answer rising expectations by liberating them from mundane, repetitive tasks.

To sum up, by now it should be clear that chatbots aren’t here to steal our jobs but to enable us to focus more on what really matters. According to Avi Ben Ezra: “There is going to be an exponential growth in the role of chatbots over the next decade… over 80% of businesses are expected to have implemented some sort of chatbot solution by 2020.” So, if you want to keep up with the severe competition in the IT industry, SnatchBot comes to the rescue!