PEER 1 Hosting, the global online IT hosting provider has launched another service focused initiative, to ensure it continues to provide customers with the best service in the hosting industry.
Bulgaria is the location for PEER 1’s latest service enhancement, where ten dedicated monitoring and quality assurance professionals provide 24×7 eyes and ears at its Regional Operations Centre, watching and trouble-shooting server issues, intrusion detection and validating false positives.
As a result the UK-based customer service team of Technical Account Managers and Business Development Consultants is now able to concentrate even harder on supporting customers around Europe and proactively managing their infrastructure.
Dominic Monkhouse, EMEA Managing Director at PEER 1 Hosting comments: “Our business is all about service and we take the happiness of our customers very seriously. We promise the best and that means we have to keep innovating to stay ahead of the pack on delivering a superior experience to our customers. We realised that our expert teams had more to give, so we set about finding a way to free up their time to spend more of it talking to customers and less of it watching screens.”
The PEER 1 Hosting team in Sofia, Bulgaria is provided by Quickstart Global, a company that enables organisations to select their own skilled teams, under their control and adopting their processes. Quickstart Global provides the office space, recruitment, facilities, HR and IT support, enabling the PEER1 team to focus on providing great service.
Neal Gandhi, CEO at Quickstart Global comments: “PEER 1 came to us looking for a way to optimise its service teams and through our Sofia operation, we have been able to get the monitoring team connected and up and running in a short space of time. It’s another example of how we deliver operational teams and facilities to enable our customers’ businesses to act strategically and minimise risk.”