The responsibilities of IT departments and working in IT networks have become varied. In addition to the classic Windows desktop environment, there are a multitude of workers that access desktops remotely and virtually. The number of solution providers has increased just as the application scenarios and devices used has grown. Whether physical or virtual desktops, tablets, laptops, thin clients or zero clients: all of these devices are used to access Remote Desktop Session Hosts (RDSH = former Terminal Server) or virtual desktop infrastructures – and should be able to print.