Sheryl Hawk tapped to lead Customer Success; Jacob Rideout promoted to head Product Management
FOSTER CITY, Calif. and LONDON, April 1, 2019 — Agari, the next-generation Secure Email Cloud that restores trust to the inbox, today announced it has appointed Sheryl Hawk to lead Agari’s Customer Success function. Hawk brings more than 20 years of leadership experience building services teams and optimizing customer retention in the enterprise security space. As Agari’s Vice President of Customer Success, Hawk is responsible for product implementation, user adoption and support, customer expansion and ongoing account management and success.
“Agari has experienced explosive growth during the last year, providing industry-leading products that enable our customers to operate daily with trust and confidence,” said Patrick Peterson, Founder and CEO, Agari. “This critical role enables continued scale for Agari and ensures customers and partners continue to be delighted.”
Hawk joins Agari from WhiteHat Security, a cloud-based application security provider that recently announced its intention to be acquired by NTT Security Corp. As Vice President of Customer Success at WhiteHat Security, Hawk held a similar remit to drive customer initiatives across the business. Prior to WhiteHat Security, Hawk served as the Senior Vice President of Customer Success at Conversica, an AI sales enablement company.
“Agari is the recognized industry leader known for its next-generation email security solutions globally,” Hawk said. “I look forward to helping our customers be even more successful by continuing to deliver outsized value to their businesses.”
Agari also announced today that Jacob Rideout has been promoted to Vice President, Product Management. Rideout joined Agari in 2014, bringing an extensive background in engineering and product leadership to the business. As Agari’s Senior Director of Engineering, he led new product development and applied research. Prior to Agari, he served as the Senior Product Manager responsible for managing the email security product portfolio at Return Path, an email authentication and marketing provider. Rideout replaces AJ Shipley, who recently left the company to pursue other opportunities.
“Agari solves for the pervasive threats organizations in every industry face on a daily basis through email scams, like phishing,” said Rideout. “Our innovative products deliver solutions that fulfill our bold mission: protecting digital communications to ensure humanity prevails over evil.”
Learn more about the Agari executive team.
Sheryl Hawk shared more reasons why she joined Agari in this blog.
Agari is transforming the legacy Secure Email Gateway with its next-generation Secure Email Cloud™ powered by predictive AI. Leveraging data science and real-time intelligence from trillions of emails, the Agari Identity Graph™ detects, defends, and deters costly advanced email attacks including business email compromise, spear phishing and account takeover. Winner of the 2018 Best Email Security Solution by SC Magazine, Agari restores trust to the inbox for government agencies, businesses, and consumers worldwide. Learn more at www.agari.com.