Drive Next-Generation Customer Experiences with Real-Time Connected Product and Service Analytics

Before the Internet of Things, communication with consumers after the sale was virtually nonexistent. Information on real-world product usage was sparse and mostly regarded problem resolution. As connected product and service analytics rapidly evolve, next-generation capabilities are quickly addressing those CX shortfalls. This is ushering in a new era of real-time connected product and service analytics. Learn how SAS, Hortonworks and Intel can help you embrace these technologies and processes to anticipate a wide range of customer needs, providing the foundation for next-generation customer experiences.


This is a companion discussion topic for the original entry at https://www.sas.com/en_gb/whitepapers/next-generation-customer-experience-109410.html?utm_medium=RSS&utm_source=white-paper