How to Use Technology to Improve Your Company


Small businesses run into their biggest challenges when they succeed.

Although getting started is difficult, you have a deeper and wider valley of things to lose once you have an established series of products and services, customers to impress or disappoint, employees to support, and investors watching your performance.

Any funds you have need to go towards increasing performance. You can invest in new tools and services to make your business run better, better facilities or compensation for your employees to keep them happy and productive, or any number of improvements.

Where do you find the money? Cutting waste or right-sizing is a useful, but sometimes controversial topic that has to come up at some point, but there are a lot of places to make your business more efficient before looking towards the resource that has the most to say: the people.

Here are a few areas of improvement that can save money while boosting morale to keep those hard choices at bay.

Better Human Resource Tools

Maintaining good working relationships and a healthy, productive work environment is no small task. Whether you’re dealing with a potentially unhealthy workplace environments or trying to maximize productivity, your Human Resources (HR) department is key.

How efficient is your on-boarding process? When new hires arrive, they need a good set of orientation details to understand the company and its policies.

The process needs to be quick, but it also needs to be informative. When new hires know where to look for information and what the general business climate should be, they will spend less time asking surface-level questions and will be more comfortable with continuing in your business.

On the HR side, how well are you tracking these new hires? Do you have a series of stapled papers and scattered emails for interviews and hires? How does your HR team organize everything?

hr software for small business can help you by creating a more efficient, centralized place to track new hire information. While there is more to managing employees and contractors than onboarding, starting right will have a massive effect on everything from training to promotion to saying farewell to a great worker and future partner.

Other parts of the HR spectrum can be maintained as well. Employees and HR professionals can have an easier time managing healthcare, time off, pay, discounts, and other benefits.

Contact a business technology consultant to discuss other details to keep your business efficient.

Managed Help Desk Services

Does your business need a fully-staffed Information Technology (IT) department?

Better question: can your business afford a fully-staffed IT department?

Think about how often your IT systems break. Do you need multiple people working a regularly-scheduled, daily job to keep everything running?

How much would an entry level technician cost? Can that technician manage the job on their own, or do they need a higher-paid professional supervising their work?

For most businesses, the daily technical support needs can be handled by any entry level technician with proper supervision. Resetting passwords, installing and uninstalling software, guiding people through using software, and dealing with a tech enthusiast’s ego doesn’t take much training.

That doesn’t mean your business can afford to staff everyone. Instead, your business could do well with a third-party support team. A remote help desk team can support most of your IT needs and set up appointments for anything they can’t handle.

When you work with a remote help desk team, they can set up safe channels to connect to your business workstations, servers, routers, switches, and other tech devices. From there, they can remotely access systems when needed.

This of course comes with a layer of trust. Just as you need to trust a tech you hire–since standing over their shoulders does nothing if they’re more tech-savvy than you–you’ll need to place trust in the team supporting your business.

Companies with proven track records are the first choice, but make sure you can track down the company’s headquarters and identify its leadership. Knowing who you’re working with and where they’re supporting from does a lot for business security and trust.