SAN FRANCISCO, Nov. 27, 2018 – In a world that is moving faster and faster, customers of today’s companies expect up-to-date and accurate information at all times. Ensuring 24/7 instant support & replies to customer queries is not an easy task. As a business you have to build a complete support process which includes hiring and training an army of agents. And, this not only costs but also takes time.
So, businesses are adopting bots to solve this problem. But there is an issue with bots available in the market, you are supposed to use a bot app (like Intercom, Drift) to let users interact with it. And, this dependency on third party apps to provide 24/7 instant problem resolution makes them incomplete solution.
JustCall, a popular cloud based phone system, realized this shortcoming of current bot solutions in the market and built a non-UI dependent bot solution called SMS Bot . Your customers can use their own mobile phone to text a business a query and will get replies as text. So, this removes the dependency on any third party chat bot to provide instant answers.
Using JustCall’s SMS Bot Creator, businesses are empowering their business phone numbers to automate replies to customer queries received via text messages.
A well-programmed SMS bot will relieve your company of the need to hire extra employees or burden your current staff with the constant need to update and inform your customers. The SMS bot will do it all automatically, and without the element of human error. SMS bots work on your behalf so your customers get the information they need when they need it.
How does JustCall’s SMS Bot Creator work?
SMS bots work by using the information in your database to track relevant data on each customer and their respective transactions. You can then train the bot for numerous queries ranging from simple text replies to dynamic replies powered by information from your data. And, anyone can build these bots as you require no coding to create these bots.
An example of an SMS bot at work can be seen in the banking industry. Bank customer can text Bank about anything like bank balance, bank interest rates, working hours, address and so on. And, bank can train the bot to answer to some of these questions either in the form of fixed replies (like working hours or interest rates) or as dynamic answers (answers fetched from their databases like bank balance).
As per Gaurav Sharma, CEO of JustCall, it takes only 10-15 minutes to set up & train a fully functional SMS bot.
You don’t need to install any code on your website or in your app . JustCall’s SMS Bot just works without any User Interface as it adds an answering brain to your business phone number and automatically replies to your customer queries via SMS.
If your business is not using SMS Bot or any other chat bot automation yet, you should consider setting up one because your customers will go where they get instant replies to their queries.