Mind the gap: Addressing skills gap with cloud and digital transformation

digitalization

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To define the digital future of your company, it is important to know how you are prepared to address the skills gap. Cloud computing is one opportunity that can help businesses win talent crunch, by enabling them to make their workforce more modern and empowered.

The world at large is riding the wave of a digital revolution. This is illustrated in our daily, as well as, professional lives, wherein our lives are being systematically transformed with the use of digital tools that are making certain activities and workplace processes far easier and seamless than they were before.

Organizations that are using digitalization to transform the way they work are surging ahead, but those that are still caught in the vicious grip of legacy operational processes are lagging behind. Several studies in human capital trends reveal that this is particularly true for public sector organizations. A report by the National Audit Office highlights the shortfall of digital talent across every area of government, attributing such skills gap to initiatives that lack focus on holistic digital transformation.

Why is there a digital skills gap?

Let’s face it. Talented graduates with extensive knowledge of the various technologies that drive digital transformation are in great demand, but are in short supply. The really skilled IT workers have the luxury of choice and choose to work for companies that give them a work environment that allows them to build on their existing digital skill sets, satisfy their need for innovation and enable them to push the boundaries of their knowledge to achieve next-level digital transformation.

They want to disrupt the industry and see no point in working for an organization that hasn’t started its move to next-generation systems. Today’s young digital workforce believes in getting things done at the swipe of a finger. With millennials and Gen Z employees rapidly outnumbering baby boomers, modern companies, irrespective of business vertical, need to rethink the work environment to appeal to the new digital talent pool.

Hop on the cloud to drive digital transformation

You don’t have to worry if you aren’t able to attract digital natives to your workplace; cloud platforms delivering automation efficiencies can be your answer. Don’t allow the digital skills gap to put you down; the cloud has an answer for you. Businesses are becoming more agile, and the cloud has emerged as the critical enabler of this agility and all-round digital transformation.

It’s imperative that your business interests are not sacrificed at the altar of the digital skills gap. You should be able to continuously improve your systems of operation, products/services development, and management to achieve digital transformation that ultimately helps you deliver a meaningful customer experience that achieves business profitability.

Cloud is a third platform technology that is now underpinning digital transformation at workplaces, ensuring the negative impact of the digital skills gap is relegated to the back burner. The flexibility and on-demand nature of cloud-based services helps organizations scale their IT infrastructure and control their overhead. What’s more, with cloud platforms your business can adjust to altering business priorities, changing marketing realities and shifting customer preferences while also providing your employees with remote working opportunities.

Moving towards a modern and automated IT infrastructure

When it comes to transforming the infrastructure of a business, both modernization and automation play crucial roles. If you want to bridge the digital skills gap and attract digital talent to your organization, it’s important to move from outdated to next-generation systems that ensure the work environment facilitates innovation.

There are cloud service providers leading the charge and they focus on diverse business departments, enabling their transformation by making advanced tech interventions.

The IT department of any business these days is ripe for digital transformation. IT is in charge of the business’s infrastructure, governance and functionality and as can be imagined, is perennially short of time considering the extent of its scope. Add cybersecurity to its list of responsibilities and you know why the IT department is most in need of digital transformation.

The idea behind transforming IT is to automate mundane tasks that take a lot of time so that IT can focus its attention on more strategic tasks.

One of the tasks that eat into the time of IT personnel is application and desktop provisioning. It is time-consuming and the inordinate wait for an app or a desktop provision is frustrating for the end user. This process can be automated by way of custom cloud-based services built specifically for this purpose. On-boarding and off-boarding employees becomes a breeze for IT employees and they will also be better served by the automation of help-desk requests that do not require human intervention. This not only saves the time of both the IT team and employees, but also brings a huge amount of operational efficiencies to the table, which increases productivity. This is just one of the ways cloud-empowered systems can become the key enabler of transformation.

Citrix for example is driving digital transformation by making apps and data secure and easy to access, thus serving as a fine case in point. The Citrix platform now integrates with ServiceNow to automate different aspects of virtual app and desktop delivery, which improves productivity levels for end users and administrators.

Citrix’s decision to integrate with ServiceNow via its ITSM Adapter is a logical step. It will provide a powerful integration into a world-class service management software. For us, it could be used to simplify integration into the DXC ecosystem. It has the potential to replace existing integration and automation solutions to provide out-of-the-box workflows, helping to solve some of the more time-consuming initiatives such as onboarding employees, requesting Citrix services, managing incidents/problems for provisioned resources, and more. This further enhances the partnership between DXC and Citrix bringing greater value to our joint customers.

If your organization wants to achieve faster execution and informed decision making backed by actionable intelligence, digital transformation is the key. Integrating cloud systems to modernize and automate your work environment ensures you are not left behind because you cannot attract the much-needed talent; but at the other end of the spectrum the use of cloud and its ability to help businesses evolve their legacy mechanisms ensures the talent you’ve been missing out on actually starts to consider your organization as a viable career option.

Building a transformative company and shaping a workplace for the future can be achieved in one fell swoop by adopting cloud systems. This clearly becomes a win-win for everyone – for businesses and their workforce alike.

Gary Taylor is Citrix Offering Manager for DXC, a $24.5 billion IT services firm headquartered in Tysons Corner, Virginia. He was previously Global Client Virtualization Architect for Hewlett Packard Enterprise. DXC provides information technology and consulting services to businesses and governments.