Revolutionising Feedback for Student Success



RM Results has announced the release of a pioneering student feedback system for higher education institutions. The Feedback Engagement and Tracking System (FEATS) has been created by the University of Surrey following extensive research led by Dr Naomi Winstone, Director of the Surrey Assessment and Learning Lab. RM Results is now developing the system to enable other universities in the UK and beyond to improve student success through active engagement and support with feedback.

Winner of the SEDA Educational Development Initiative of the Year Award, FEATS is a feedback tool designed by students for students, as described by Dr Winstone:

“The development of FEATS has been a truly collaborative project. Working with students from the initial concept creation, the system has been developed to ensure that it is simple to use but also effective in helping students engage with feedback. We are really pleased to be working with RM Results so that more students and learning providers can benefit from the system.”

Used by 3,500 students at Surrey, the tool has facilitated the development of students’ understanding of and engagement with feedback on their work.

FEATS provides a revolutionary way for higher education students to synthesise and act upon feedback received during their studies.

John Baskerville, Managing Director at RM Results explains:

“We are delighted to be able to offer this new system to universities and we have already received interest from a number of higher education institutions. Students are investing more than ever in their own higher education and they want confidence that this investment will have a high return. Similarly, universities need to ensure they can attract and retain students and assure learners that they will receive top-class support and feedback throughout the duration of their studies. The FEATS system provides significant benefits to students and universities, ensuring that higher education experiences are optimised and giving students the best chance of realising their academic potential.”

The main features of FEATS include the following:

  • ability to gather feedback from multiple assignments and modules in one place, combining common messages;
  • a bank of resources to help students implement feedback and develop skills;
  • ability to apply feedback into an action-plan and tracking of progress.

For more information on FEATS visit