For as long as you’ve had a phone, you’ve probably experienced in one form or another a robocall. These days it seems like they are only becoming more prevalent too. In fact, it was recently reported that robocall scams surged to 85 million globally, up 325% from 2017. While these scams vary by country, the most common type features the impersonation of legitimate organizations — like global tech companies, big banks, or the IRS — with the goal of acquiring user data and money. When a robocall hits, users need to be careful to ensure their personal information is protected.
It’s almost impossible not to feel anxious when receiving a robocall. Whether the calls are just annoying, or a cybercriminal uses the call to scam consumers out of cash or information, this scheme is a big headache for all. To combat robocalls, there has been an uptick in apps and government intervention dedicated to fighting this ever-present annoyance. Unfortunately, things don’t seem to be getting better — while some savvy users are successful at avoiding these schemes, there are still plenty of other vulnerable targets.
Falling into a cybercriminal’s robocall trap can happen for a few reasons. First off, many users don’t know that if they answer a robocall, they may trigger more as a result. That’s because, once a user answers, hackers know there is someone on the other end of the phone line and they have an incentive to keep calling. Cybercriminals also have the ability to spoof numbers, mimic voices, and provide “concrete” background information that makes them sound legitimate. Lastly, it might surprise you to learn that robocalls are actually perfectly legal. It starts to become a grey area, however, when calls come through from predatory callers who are operating on a not-so-legal basis.
While government agencies, like the Federal Communications Commission and Federal Trade Commission, do their part to curb robocalls, the fight to stop robocalls is far from over, and more can always be done. Here are some proactive ways you can say so long to pesky scammers calling your phone.
- There’s an app for that. Consider downloading the app Robokiller that will stop robocalls before you even pick up. The app’s block list is constantly updating, so you’re protected.
- Let unknown calls go to voicemail. Unless you recognize the number, don’t answer your phone.
- Never share personal details over the phone. Unfortunately, there’s a chance that cybercriminals may have previously obtained some of your personal information from other sources to bolster their scheme. However, do not provide any further personal or financial information over the phone, like SSNs or credit card information.
- Register for the FCC’s “Do Not Call” list. This can help keep you protected from cybercriminals and telemarketers alike by keeping your number off of their lists.
- Consider a comprehensive mobile security platform. Utilize the call blocker capability feature from McAfee Mobile Security. This tool can help reduce the number of calls that come through.
This is a companion discussion topic for the original entry at https://securingtomorrow.mcafee.com/consumer/mobile-and-iot-security/so-long-robocalls/