The Most Unhelpful Myths About Unified Communications


When you hear the term ‘unified communications’, you might instinctively react with either confusion or concern. After all, even if you know what unified communications (UC) means, and many of its supposed benefits for simplifying workplace exchanges, is it always worth implementing?

If you are reticent about giving a UC system a central place in your own business, you might have too readily believed the following myths that have, to a certain extent, unfairly stigmatised UC.

UC is a single-application solution

What exactly is unified communications? The clue is very much in the name – but all the same, you might have too quickly assumed it to be a single-application solution. However, to describe UC as this would be to undersell it, as it actually comprises various solutions for different needs.

It’s a point raised in this LinkedIn article, which lists video conferencing, instant messaging and content sharing as examples of solutions that can be integrated into a comprehensive UC system.

UC is expensive to implement

Given the lingering unfamiliarity surrounding the term ‘unified communications’, you could also fear that it might prove too expensive for your particular business to utilise.

However, while you would need to pay money for UC implementation, it would be useful to deem it an investment rather than an expense. This is because UC would enable you to both avoid the higher line rental costs of ISDN-based PBX systems and work with just one supplier – to cost-saving effect.

‘Softphone’ services are more cost-effective than UC

Despite the oft-mentioned cost benefits of UC, you might think you already have access to sufficiently useful solutions that are cheaper still: ‘softphone’ services such as Skype.

However, in this situation, it would be fair to say: “The Skype’s the limit!” You shouldn’t only be considering cost when trying to decide on a corporate communications system.

Whereas low-configured hardware can make Skype exchanges choppy, the effectiveness of UC – including its HD-quality, delay-free audio and video – lacks uniformly strict system requirements.

A cloud-based UC system would not be secure

Although it is possible to set up a UC system through the use of an onsite IP-PBX system, we would urge you to instead opt for a cloud-hosted UC solution. This would enable you to ‘plug in and go’, which is a more straightforward way of implementing unified communications.

Still, wouldn’t using that cloud be risky? Relax – according to Cloud Industry Forum research, 98% of organisations have not seen security breaches of their cloud-held data, notes The Record .

Transitioning to the cloud would be too disruptive

The prospect of any big change can easily and understandably produce jitters, especially when that extra element – the cloud – comes into play. However, you might be underestimating the convenience and comfort of using – and indeed, moving to – the cloud.

A cloud-based UC system from Gamma would even let you scale the system up and down flexibly. Gamma can provide further details on this point if you call the telecoms giant on 0333 014 0000.