Toto knows toilets. Chances are good you’ve used their product. And Toto knows that most of the time when you use a public toilet, you are met with a less than amazing experience. We chatted with them about how they are looking to disrupt that terrible customer experience to instead, provide an amazing “is this really a toilet” experience. How are they doing it? Technology. And with Toto taking this approach, what can we as businesses learn about making an amazing customer experience?
Want to hear more from Toto? Check them out here https://www.youtube.com/channel/UCWPmVyl6Q6qusq26aqGZ3vA
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This is a companion discussion topic for the original entry at https://www.youtube.com/watch?v=32FG_5KMC70