Technology is beneficial to businesses both large and small because it doesn’t only make day-to-day tasks easier and more streamlined it also enables organisations to unlock their growth potential. Much of this will free up time that can then be better spent in areas that require less focus on technology and more of a human touch – such as face-to-face communication with customers and clients to help build relationships.

This technology will have long-term benefits for your businesses and only help it to go from strength to strength. So, what should you be investing in?  

1. Chatbots

This year the use of chatbots is expected to increase as companies see the benefits of technology that was once just an experiment. Also known as ‘conversational agents’ – this software is able to mimic human speech to interact with a real person. This is beneficial for customer service and support as they learn how to respond to your customers and predict what they want.

2. People Management

With employees constantly coming and going it can be hard to keep on top of the people management side of your business. People – a HR management software system – keeps all the information you need in one place and allows you to authorise holiday requests and track absences, for example. According to People MD Sat Sindhar: “People is made of all the bits HR has been missing for years. It’s giving you the stuff we never had but wished we did. It’s a revolution, and we’re proud to have started it.”

3. Remote Access

As companies become more and more receptive to flexible working and less focused on their employees spending the 9 to 5 at a desk in the office, remote access technology enables staff to work like they are sitting together. It allows employees to have mentoring and guidance even if they aren’t in the same room. This is also incredibly beneficial for businesses that are spread across the globe or for employees who travel frequently.

4. Track Inventory Software

If you have a large amount of stock then it can become difficult to keep track of it all. Quickbooks track inventory software updates your inventory with every transaction enabling you to keep track and manage it in one place. This will also provide insight so you know what is selling well, what doesn’t sell and you will, of course, always know how much you have left so you know when to reorder.

5. Augmented Reality

Research Analyst Company Gartner predict that, by 2020, 100 million people will be shopping in augmented reality. This is become easier (and cheaper) thanks to smartphone apps and cardboard headsets. So it is worth looking into how this could work for your business now so that you can sell an ‘experience’ rather than just a product.

Technology is ever-growing and ever-changing – so don’t get left behind. The right technology will ensure you keep up and perhaps even get ahead of the competition and enable your organisation to grow.