Simon Hansford, Vice President of Products and Marketing at Attenda gives a quick overview of the managed service provider’s business and how IT Process Automation with NetIQ Aegis benefits the company and customers.

Attenda is dedicated to the provision of IT Services, managing business critical enterprise and internet applications and operating IT infrastructures for many of the UK’s leading companies, including bmi, Christian Aid, easyCar, Microsoft, NHS, Princes, Reed Online, St. James’s Place and Travelodge. With a combination of NetIQ AppManager and Aegis solutions, Attenda monitors application availability, server performance, Oracle and SQL Server database capacity and performance and web transaction user-experience for its clients.

Serving more than 134 clients, Attenda required a management tool to provide a business-level understanding of clients’ key business services to maintain a consistent and reliable client service, run operations as efficiently as possible by utilising automation and customise its services. NetIQ Solutions provide Attenda with a stable management solution that can monitor, report, alert and administer crucial information, enabling Attenda to manage its IT infrastructure according to its clients’ key business objectives.