If you follow the latest trends in digital communications, you’re probably wondering if SIP is going to be groundbreaking enough to overthrow VoIP. If you don’t follow those same trends, you might have no idea what that first sentence means.
VoIP (Voice over Internet Protocol) is already used in homes and businesses around the world to allow cheap, fast communication between users, either by an internet phone provider or by using a program or app that functions the same way. The technology is pretty old, but companies are still finding ways to make it perform better and with higher sound fidelity.
SIP (Session Initiation Protocol) is the “new” tech on the block, used often as an enhancement to VoIP. What differentiates the two is that SIP requires its own address and client, making the process a little more complicated but also ensuring fast, free communication between any two devices that are configured to use SIP.
So now that you know a little about the two, how do you decide which one is right for your business?
VoIP Isn’t Likely To Be Replaced Anytime Soon
VoIP is the standard for online voice communications right now. It’s simple and easy to use, free in most cases, and stable after years of development. Odds are your business uses some kind of VoIP already, whether it’s used in the conference room to coordinate between offices or is the basis for the entire phone system of your production floor.
While this technology is readily available, there’s the additional problem of voice quality. Anyone who’s made a call over VoIP knows that it has a tendency to break up or sound metallic at times, depending on available bandwidth. So if you’re after simplicity, VoIP is the choice to make, but if you need to present the best possible clarity of voice, you may need an alternative.
SIP Offers Superiority, Not Simplicity
SIP technology is relatively new and harder to make fast use of if you aren’t familiar with communication protocols already. The immediate benefit to using SIP is that it’s flexible and can handle all kinds of communication, not just voice. Text, video, and images can all be sent over SIP from user to user.
Because the connection is more direct, presentation is crisper as well in terms of audio and video quality. This can make a big difference in first impressions with potential business partners or just ensure that no details are missed during important calls.
However, because SIP is only recently emerging, not a lot of applications offer support for it, and not a lot of businesses are already on board with it. There is also the fact that text messages surprisingly can put a lot of strain on SIP communication, so it should be used ideally for other kinds of contact.
Which Choice Is Right For Your Business?
Between VoIP and SIP, it’s difficult to choose a winner because they both have a lot to offer. However, it really comes down to what your business requires. If you need fast, cheap verbal communication and you need it now, VoIP is the way to go. If you prefer something guaranteed to be free but will require some setup for both you and those you need to communicate with, and fidelity is important, then SIP might be the choice to make.
Additionally, many applications and businesses are expected to make the transition to SIP as a standard within the next few years, so if you can afford to, it may be wise to be an early adopter so that you can be ready when your peers make a similar leap.
All kinds of companies can benefit from these protocols now, though smaller organisations might consider it wise to stick with the safer, more readily available VoIP for the time being while putting a plan in place to transition to SIP in the near future.