Having bought and sold over $50M worth of enterprise software solutions in the last few years, I have seen a variety of tools and approaches when it comes to selecting and implementing the right product for a client’s needs. I can say categorically that most of these do not work effectively and that a completely new approach is needed to ensure you make the right choices up front and build success into a project from the outset.

At KeyedIn Consulting Group we believe that while checkbox approaches and features lists may provide a good negotiating point (they effectively define that all products are more or less equal) they are not well suited to actually discovering which products will best fit your business.

Our experience has proven that although the challenges are always great, by understanding the process and anticipating problems, they can be overcome in such a way that the opportunity for success is much higher. This paper will first outline the challenges of ERP selection and implementation and then offer practical advice and critical success factors to make sure your ERP process is smooth and effective.

Major ERP Challenges

There is an anonymous quote that goes: “To err is human but to truly foul things up requires a computer.” Many companies who have gone through an ERP implementation can no doubt identify with this sentiment. For example, here is a table from the Panorama Consulting 2010 study comparing gaps between customer expectations and actual results achieved on enterprise resource planning (ERP) projects. As the table indicates, both time and budget frequently exceed planned levels:

This paper will first outline the challenges of ERP selection and implementation and then offer practical advice and critical success factors to make sure your ERP process is smooth and effective. This paper first outlines the challenges of ERP selection and implementation and then offers practical advice and critical success factors to make sure your ERP process is smooth and effective.