Whilst IT management is usually thought of as the means of keeping everything technological running smoothly, it can actually help your business in many other ways. A great IT management team can bring a range of benefits, from saving money through to improving your customers’ experience of your brand.
IT Management Affects More Than You Think
This year has seen a great many changes to our working practices and it’s fair to say that many businesses simply would not have survived if they hadn’t had robust IT management in place. Now that many employees are working remotely and customers are engaging with businesses almost exclusively via websites, the role of IT management is more important than ever. The office is increasingly dependant on technology, too, and it’s all down to IT management to keep everything in the infrastructure working smoothly.
Yet a lot of businesses still don’t seem to recognise the other ways in which good IT management can add value. It’s important that these attitudes change – and change fast – as business trends such as digitisation mean that the roles of CIOs and IT management become ever more integral to an organisation’s success or failure.
How IT Management Can Benefit Your Business
Good IT management includes effective asset management. IT asset management can help maximise efficiency by maintaining hardware (including servers, laptops, and other devices), helping them to last longer and yield better value. This also means that unnecessary hardware purchases are avoided. It can also help businesses optimise software expenditure, through measures such as license reallocation.
IT management can improve efficiency. In literal terms, this means that your business gets more from the resources it has as its disposal. The latest developments in technology such as AI (Artificial Intelligence) and Machine Learning mean that there is growth in the range of software available which enables automation, freeing up staff to focus on other tasks. In this way, IT management can help to reduce operational costs, too, by identifying opportunities for automating processes and reducing the need to hire additional employees. This is especially valuable when looking at scalability issues.
Customer service can benefit from good IT management, too. In addition to providing a secure environment for customers to share their personal data or make purchases, if your business has a well maintained, reliable website, this will serve to build trust and reputational value. IT management will ensure that your website loads quickly, is unlikely to crash, and that any pop-ups or widgets are successfully integrated, in order to offer your customers the best possible experience. With new developments in enterprise resource management and e-commerce software, links can be made to your inventory in real-time, avoiding customer frustration at discovering a purchased item has sold out.
A properly implemented IT management strategy will also pay dividends in terms of time saved. IT management should be proactive in approach, and take a forward-thinking view when developing protocols. Best practices include planning for additional IT needs in the future, be they extra networks, new platforms or additional assets to manage. By planning ahead for such eventualities, IT management can minimise disruption when changes need to be made, and keep your business running as smoothly as possible. Disaster recovery will form part of this planning, too, in order to protect valuable data and infrastructure should the worst happen.
IT management can therefore be of enormous value to businesses, in real, quantifiable terms. With careful planning and strategising, IT management can protect your business and even help it to grow. By recognising and harnessing the potential of making great IT management integral to your organisation, you can look forward to a far more successful future.