For many small businesses where the employees already have mobile handsets, the next step is to move away from the traditional desk phone altogether, as well as from the traditional office switch. This is achieved by moving to a private in-office mobile network. Instead of having telephone system cabling and a switch, the switch functionality comes from the service provider over the broadband and is delivered to the mobile handsets registered to a local private mobile network generated by a mobile access point, known as a GSM pico cell, on the premise.

This solution not only saves in switch deployment and support costs but saves money on desk phones (which can often be a prohibitive cost to upgrading existing phone systems) as existing mobile handsets can be used. Where a desk phone is needed, GSM based desk phones are now available, eliminating cabling and removing costs of moving handsets within the premises.

Once the communications for the business is delivered to the building by broadband, and over wireless once in the building, the issues of moving communications when moving office are eliminated. Phone numbers used by the business can be maintained, irrespective of location, avoiding issues of new numbers for the business associated to new locations and the aggravation of reprinting stationary.

This development is not only for small business, many large organisations particularly in the retail, manufacturing, logistics sector with warehousing or external site storage, can benefit from a mobile, yet fully contactable, workforce with in-building/on-campus communications. Flexibility and ease of implementation gives organisations the choice of deploying as a fully standalone telephone switch replacement or as an adjunct to an existing switch.

It is also an ideal solution where rapid telephony deployment is required or where temporary business locations are used, such as in the construction and outdoor events industries. Standard GSM mobile phone handsets, including ruggedized handsets, are used to connect in office users together without incurring any mobile phone call charges. Voice quality is high, as expected, on an industry standard-based GSM network, and support for SMS and data services via GPRS is available.

The Private Mobile Office solution, for instance, is both cost-effective and a sound technical alternative to traditional solutions. The solution provides businesses with a competitive edge through cost effective utilisation of standard mobile phones and the improvement of in-building coverage through local GSM technology.

Author profile: Lesley Hansen

Lesley Hansen joined TeleWare in September 2004 to provide a strategic focus across the TeleWare Group and to deliver the sales tools and flow of information needed to drive sales growth. TeleWare Group specialises in the development and delivery of communication solutions that maximise the effectiveness of call management and enable user mobility, while reducing call answering times and delivering quality voice messaging. Prior to joining TeleWare Lesley was a founding director of Net to Net Technologies, launching this US-based DSL vendor into the European market. Lesley spent four years with Nortel Networks following the acquisition of Micom Communications as Director of International Marketing and launched the industry’s first VoIP gateway product, and was responsible for the International product marketing strategy. Prior to joining Nortel, Lesley spent several years with Cabletron Systems as European Product Marketing Manager responsible for new data products including product conception and input into product design and development and with BT in voice and data networking training. Living in North Yorkshire, England, Lesley enjoys reading, gardening and is busy restoring her home.